How do I order equipment?

Ordering is easy, simply browse through our online store and click the Add to Cart buttons for any product you wish to order. You will be taken to your shopping cart which displays all the products you have in your cart. You can continue shopping or if you are ready to purchase your Table Tennis goods then click the "Pay with Card" button to securely make your payment.

How do I subscribe to your premium membership?

Simply go to the membership options page and follow the instructions.

Who processes your payments?

PingSkills uses Stripe to process all of our payments.

Stripe - Secure Payments

How do we deliver your goods?

We use Australia Post to deliver all of our goods.

How long will it take before I receive my goods?

Delivery time is normally 5-7 business days for orders within Australia and 10-21 business days for international orders. While we make every effort to send your order promptly, PingSkills cannot be held responsible for Australia Post delays.

How are the shipping charges calculated?

Shipping Charges are calculated for only one item in your order. This is based on the dearest freight item in your order.

What is your return policy?

At PingSkills it is our intention to provide the highest quality equipment, fast shipping and 100% satisfaction to our customers.

In the unlikely event that you are dissatisfied with the quality of the equipment, or the level of service that you were provided, you should contact us immediately.

Please email to inform us of the problem, outline the specific concern that you have and how you feel it is best rectified. Proof of purchase is required for all returns. We will review the situation and respond to you within 24hrs. Our prime concern is always the satisfaction of our customers. We will discuss the most appropriate method of returning the goods.

Please choose items carefully as we cannot refund for "change of mind" situations. Damages caused from misuse, abuse, and irregular maintenance are also not eligible for a return or refund.

Any questions?

If you have any questions then please use our contact us page.

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